The objective of every training session is to satisfy the individual client’s exact needs. Depending on client briefing, training options can range from short presentations to full scale highly interactive workshops to heighten learning and group involvement. Quality training should address not only the ‘why to’ of business issuers, but also the ‘how to’ and ‘want to’ to maximise awareness and learning impact. Training outcomes are designed to educate, energise, and motivate each target group with concepts and ideas for immediate application into the workplace for personal, professional and business excellence.
The Power of Influence
Confidence and self respect for better relationships
The ability to influence others is a prime get-ahead skill. An absolute requirement for gaining respect in professional and personal life. A must for people at all levels, where accurate, specific and effective communications are critical.
Most people aim at nothing in life, and hit it with amazing accuracy
Success does not happen by chance. Some people would argue that point; these are the people who hope they have just purchased a winning lottery ticket.
High Impact Service Excellence
Strategies to keep your customers happy and make your job easier
Customer focus, vision and excellence are meaningless “buzz words” unless they are seriously integrated into the day-to-day thinking and activities in the business.
Managing Difficult Behaviours
Influence and coping skills to keep your cool
Today we operate in a high-pressure workplace, where people have less time and where customers have ever increasing expectations of higher levels of service and attention.
Meeting Leadership and Facilitation Skills
Save time and get better results
Many meetings are a waste of time. People often wonder why they are there and find meeting unproductive, boring and downright demoralising.
For performance and profits
In an increasingly competitive market place, more and more money is needed to support the advertising and promotional thrust to stimulate market response.
Professional Skills for Success
Changes, values, motivations and practical team skills
Business everywhere seeks more effective ways to operate in a changing and demanding world where quality outcomes and professionalism is essential for survival and growth.
Managing your Customer Service Strategy for Success
Beyond rhetoric to bottom-line results
This is the era of customer sovereignty and rebellion. Customers insist on getting what they have paid for, products that work, delivery on time and respect with courtesy at the point of contact.
Time Management to Get Things Done
Practical ideas for busy people
Organisational skills for people, who have too much to do, not enough time, and want to get more control over their work and life.
Managing People for Results
Build team support, motivation & performance
Leadership is a priceless commodity and the source of business salvation in an ever changing world.
Counselling & Coaching Skills for Success
Achieving results through others is the key to leadership success.